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Refund and Replacement

Note: This policy is only applicable for products purchased on JohnsPro.com. For products purchased on Amazon, other websites, or in a physical store, please email support@JohnsPro.com to contact Customer Support for assistance. Our friendly customer support team are on hand to quickly help with any questions or concerns.
45-Day Money-Back Guarantee
Undamaged and resaleable products may be returned for a full refund within 45 days of the date the item was delivered to the designated shipping address.
Undamaged and resaleable product return conditions include but are not limited to:
  • 1. Returns must include all items sent in the original package.
  • 2. Returns must be sent in the original undamaged packaging.
  • 3. The RMA (Return Merchandise Authorization) number provided by JohnsPro must be visible on the shipping label.
Refund Policy:
  • 1. For non-quality related warranty claims, the buyer is responsible for the return shipping costs and JohnsPro will refund the cost of the product itself.
  • 2. For quality-related warranty claims, JohnsPro is responsible for return shipping costs and will refund the total cost of the order. (With multi-product orders, JohnsPro will refund the cost of the product itself.)
  • 3. For quality-related warranty claims, the buyer must provide sufficient proof of their claim, including but not limited to: text description, images, and videos.
Process of Returns:
  • 1. Contact us via email support@JohnsPro.com to obtain a Return Merchandise Authorization (RMA) Number and shipping address.
  • 2. Write the RMA number on the shipping label on the outside of the package.
  • 3. Repack the items in their original packing and make sure to use a sturdy protective box to ship the items that are being returned.
  • 4. Returns may be rejected if items do not meet the above requirements.
  • 5. JohnsPro is not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments.
  • 6. It is not possible to process a request for a refund for non-quality issues with items that have exceeded this 45-day window.
Warranty Policy
To know more about JohnsPro warranty policy, please visit johnspro.com/pages/warranty-policy
Replacement Policy
To know more about JohnsPro warranty policy, please visit johnspro.com/pages/warranty-policy